Privacy Policy

Effective Date: November 2024

At Snekua ("we", "us", or "our"), accessible from our online store, we are dedicated to safeguarding the privacy and security of our customers and visitors[cite: 2]. This Privacy Policy explains transparently how your personal information is collected, used, and protected when you browse or purchase from our website.

1. Information We Collect

To process orders and provide an effortless shopping experience, we collect specific details:

Order Information: Full name, billing address, shipping address, contact phone number, email address, and order payment status.
Device & Analytics Data: IP address, device type, browser version, time zone, and standard cookie data to monitor store performance and checkout speed.
Customer Support Inquiries: Details, phone records, or messages provided during support or feedback interactions.

2. How We Use Your Information

Fulfillment & Delivery: Preparing orders, coordinating with courier partners, and sending automated tracking alerts.
Secure Transactions: Verifying payment gateway status and preventing fraudulent transactions.
Customer Service: Managing order updates, resolving queries, and receiving product feedback.
Store Communications: Sending opt-in promotional offers, festive launches, or product announcements (you can unsubscribe at any point).

3. Sharing Your Information

We never sell, rent, or lease your personal information. Data is shared exclusively with essential infrastructure providers:

Shopify Platform: Our storefront operates on Shopify infrastructure, which stores and secures core store data under industry-compliant standards.
Logistics & Payment Gateways: Trusted payment gateways and national delivery partners strictly to fulfill and deliver your consignments.
Statutory Requirements: When compelled by law, regulation, or legal summons to protect customer safety and store integrity.

4. Cookies & Tracking

We use cookies to maintain your active cart, store session preferences, and understand traffic trends. You can disable or modify cookie permissions via your browser settings at any time without impacting basic browsing.

5. Data Retention & Customer Rights

Order transaction records are retained for statutory accounting and fulfillment purposes.

You have the right to request access to the personal data we hold about you, request factual corrections, or ask for the deletion of personal account records where permitted by law.

Contact Us

For any questions, data queries, or privacy feedback, reach us directly at:

Brand: Snekua

Address: 1717, Bidharapelly, Ichapur, North 24 Parganas, West Bengal - 743144, India

Email: the.snekua@gmail.com

Phone / Support: +91 8910893398